There are three important steps to developing a CTQ tree:
Table of Contents
How do I create a CTQ?
There are three important steps to developing a CTQ tree:
- Identify critical needs. Do not base critical needs on your beliefs of what customers require: Ask the customers.
- Identify quality drivers.
- Identify performance requirements.
- Repeat!
What is meant by CTQ?
Critical to Quality (CTQ) Trees (as shown in figure 1, below) are diagram-based tools that help you to develop and deliver high-quality products and services. You can use them to translate broad customer needs into specific, actionable and measurable performance requirements.
What are parts of CTQ?
CTQs are the key measurable characteristics of a product or process whose performance standards or specification limits must be met in order to satisfy the customer….Data Quality and CTQs
- Access restriction.
- Age.
- Availability.
- Completeness.
- Definition and format.
- Encryption.
- Timeliness.
How do I know if I have CTQs?
How to identify CTQ parameters?
- VoC Six Sigma: It has been noted in the words of the customer.
- CTQ Name: It has been noted in the words of the organization.
- CTQ Measure: As identified by the organization.
- CTQ Specification: As specified by the organization.
- Defect: As defined by the organization.
What is a CTQ template?
Definition/Purpose: Translates the voice of the customer’s (VOC) language into a measurable specification so you can tell whether or not the CTQ has been met. Used in Define phase. Instructions: To use as a template, please save a copy by clicking on the save icon.
What is DPMO Six Sigma?
DPMO is stated in opportunities per million units for convenience: Processes that are considered highly capable (e.g., processes of Six Sigma quality) are those that experience fewer than 3.4 defects per million opportunities (or services provided).