When should you contact Trading Standards?

You should report a business to Trading Standards if they sold you something: unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date. fake. not as described – for example, you bought a package holiday but something advertised wasn’t included.

When should you contact Trading Standards?

You should report a business to Trading Standards if they sold you something: unsafe or dangerous, like an electronic appliance with faulty wiring or food past its use-by date. fake. not as described – for example, you bought a package holiday but something advertised wasn’t included.

What complaints do Trading Standards deal with?

They are there to enforce fair trading, monitor product safety, make sure age limits and restrictions are correct in place, combat illegal and also make sure all weights and measures are enforced. The TSO have to investigate complaints from consumers and then prosecute or hold business accountable.

Do Trading Standards work for the council?

Trading standards officers (TSOs) work for local councils advising on consumer law, investigating complaints and, if all else fails, prosecuting traders who break the law.

How do I get in touch with Trading Standards UK?

Contact us

  1. Trading standards advice. England and Wales – 0808 223 1133 Welsh Speaking adviser 0808 223 1144 Website information or Online form for complaints and advice.
  2. Membership. 01268 582228 membership@tsi.org.uk.
  3. Sales and marketing. 01268 886697 productinfo@tsi.org.uk.

What qualifications do I need to work for Trading Standards?

You can apply for work as a trainee trading standards officer with a local authority. You’ll then study towards professional qualifications on the job, and work your way up to trading standards officer. You’ll usually need 5 GCSEs at grades 9 to 4 (A* to C), including maths.

Do customers have a right to a refund?

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they’ve told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.

How do I report tradesman to Trading Standards?

You can’t usually report the trader to Trading Standards directly – you’ll need to contact the Citizens Advice consumer helpline and they will contact Trading Standards on your behalf.

How long does it take to become a Trading Standards officer?

It may be possible to apply to a local authority for sponsorship before starting a degree course. Graduates of other degree courses may apply to study an accredited Graduate Diploma in Trading Standards course at Manchester Metropolitan University. The course lasts one year full time or two years part time.